Refund Policy

Digital products

Our courses are digital educational products. Once access has been granted and content has been viewed or downloaded, the material cannot be returned, which is why refunds after access are generally not possible.

When a refund may be issued

We will review refund requests in these situations:

• You were charged more than once for the same purchase.
• Payment was deducted but course access was never granted.
• A technical fault on our side prevents you from accessing the content and we are unable to resolve it.

When a refund will not be issued

Refunds are not available where:

• You have already accessed a substantial portion of the course.
• The request is based on trading losses or on results not matching expectations.
• You changed your mind after purchase, or purchased the wrong programme without contacting us promptly.
• Access was terminated for breach of our Terms & Conditions.

How to request a refund

Email us within 7 days of purchase with your order ID, the email address used at checkout and a description of the issue. We aim to respond within 3 working days.

Approved refunds are returned to the original payment method and typically take 5–10 working days to appear, depending on your bank.

Before you buy

We publish a large amount of free content on YouTube and Instagram precisely so you can judge our teaching style before paying. We would rather you watch that first than request a refund later.